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Senior Living

AI-powered reviews and survey intelligence built for senior living operators.

AI-powered reputation automation integrated to 250+ systems

Everyday Challenges skyReputation™ Solves

From scattered reviews to unmanaged survey feedback, skyReputation keeps teams informed, responsive, and experience-ready.

Reviews + Surveys Are Fragmented

Reviews live across Google and directories. Surveys live in disconnected tools or not at all. Leaders lack a unified view of family and resident sentiment.

Slow Response Times Hurt Trust

When negative feedback sits unanswered for days, families lose confidence. Communities lose control of the narrative

Inconsistent Messaging Across Communities

Each community responds differently, leading to brand drift, uneven tone, and operational confusion.

Hidden Experience Trends Go Unseen

Operators don’t detect patterns in care, dining, activities, staffing, or move-in experience until occupancy declines or churn increases.

No Systematic Review and Survey Generation

Happy families and residents aren’t consistently asked to share feedback, and promoters don’t get activated.

skyReputation Features

Review Aggregation

Aggregate reviews from all key sources into one unified dashboard.

Review Generation

Automate review generation to build your reputation proactively.

Response Management

Respond quickly, consistently, and directly from the platform.

AI & Insights

Turn reviews and surveys into operational intelligence automatically.

Surveys

Resident and family surveys are as important as reviews.

Social Listings

Manage brand presence and listing consistency across every community.

Workflow, Roles, Multi-Location Management

Built for multi-community operators with accountability and scale.

Multi-location dashboard

Role-based permissions

Review assignment to staff

Escalation rules

SLA tracking for responses

Full issue/ticket tracking

Integrations

Connect to senior living systems to trigger reviews and surveys at the right moments.

CRM/EHR integration triggers

API availability

Export (CSV/Excel)

Built for Every Role

Align your organization, from the community to the home office, with unified reputation and survey intelligence.

Community Leaders

Respond to reviews quickly with AI-generated responses. Assign reviews to staff, track SLAs, and stay on top of day-to-day online reputation.

Regional and Corporate Leadership

See reputation health and survey insights across every community. Track volume, sentiment trends, response rates, and benchmarking across the portfolio.

Marketing and Communications

Maintain brand consistency with multi-tone controls. Manage business listings (NAP) and monitor social presence across locations.

Operations and Care Teams

See what feedback says about care quality, dining, activities, staffing, and responsiveness. Use escalation rules and issue tracking to turn feedback into action.

“When was the last time you knew exactly what families were saying across every community, across every channel, in real time?”

The Problem

Reputation and Experience Blind Spots

Most operators don’t have a unified view of sentiment. Reviews, surveys, and employee feedback are scattered, manual, and slow to act on.

How skyReputation™ Works

Simple setup. Unified reviews and surveys. AI-powered responses and insights.

1. Connect Review and Listing Sources

Connect Google Business Profile and aggregate reviews from Google, directories, and employee sites automatically.

2. Turn on Surveys + Feedback Capture

Deploy satisfaction surveys, NPS, and journey-based surveys. Configure SMS distribution and kiosk capture for on-site feedback.

3. Automate Review and Survey Generation

Trigger email and SMS invites based on workflows and events across CRM and EHR systems (including Welcome Home).

4. AI Analyzes Every Signal

skyReputation extracts sentiment, topics, emotions, urgency, and risk signals across both reviews and surveys, so your team knows what matters most.

5. Respond, Route, and Resolve

Generate brand-safe AI responses, post directly to Google, assign to staff, escalate when needed, and track SLAs with full issue/ticket tracking

Proven Business Impact

Measurable results for senior living and skilled nursing operators.

Faster Response Time

10+

Sources Unified

Surveys + Reviews in One Platform

How skyReputation Solves It

Unified Reputation + Survey Intelligence

A single platform that unifies external reviews and internal experience data, then turns it into actionable insights.

Faster, Brand-Safe Response Management

Operators stay responsive and consistent across every community.

Proactive Review and Survey Generation

Build your reputation and improve resident experience proactively.

AI You Can Trust

Generic AI tools train on your data and hallucinate facts. skyReputation is built for senior living with security, auditability, and factual controls.

Industries We Serve

The Skypoint AI Platform

Data and AI Resources

Training and Events

Resources

Who We Are

About Skypoint

Contact

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