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Bickford Senior Living: Capturing New Revenue by Connecting Siloed Data on the Skypoint AI Platform

  • $1M in Net New Revenue Per Year
  • 20x ROI Before Considering Time & Effort Saved
  • 99% Reduction in Workload — One Person Reconciles Billing vs Hundreds Before
Bickford Senior Living customer story

Bickford Senior Living was founded in 1991 by the Eby family after their mother was diagnosed with Alzheimer’s. Frustrated by the lack of suitable care options, they created a personalized living residence for her in Olathe, Kansas. Today, Bickford Senior Living has grown from a family initiative into a national leader and multiple award-winner in senior living services, and offers assisted living, independent living, and memory care.

Faced with complex data challenges across its 57 locations and 3,000 residents, Bickford partnered with Skypoint to better leverage their data, capture new operational efficiencies, and free them from tedious processes weighed down by huge amounts of manual work. The groundwork for this effort was laid by cleaning and integrating data across multiple disparate systems using the Skypoint AI Platform (AIP) data lakehouse and building out custom Power BI dashboards and reports tailored to their business.

We struggled with this problem for 10 years. Other partners couldn’t solve it. Skypoint built out all the data mapping and Power BI reports for us, and a process that used to involve more than a hundred people can now be handled by one person.

Andrew Rayhons, VP of Technology

Siloed Data Led to Billing Inaccuracies

Assisted living organizations don’t have much choice in integrated software partners. Bickford Senior Living wanted to make the right choices for its residents and caregivers first, with corporate executives a lower priority.
However, Bickford’s chosen platforms didn’t integrate. As a result, nurses were entering care assessments, notes, and documentation in their EHR platform, but that information couldn’t be relayed to billing systems in real time, leading to staffing and billing mismatches. Bickford estimates that almost two thirds of its residents were not being billed for the correct level of care, with some being overbilled and others underbilled.

Connected Data and a Custom Dashboard Unlocked $1M in New Annual Revenue

After years of trying to improve its processes, at first internally and then with various external partners, Bickford partnered with Skypoint. First, Skypoint identified and imported the relevant data from Bickford’s systems into Bickford’s Skypoint AIP data lakehouse. Then, Skypoint performed the dimension table conforming and built out custom Power BI dashboards, giving Bickford the ability to compare levels of care reported in both its care and billing systems, all in one glance. Skypoint also provided links for Bickford users to go to the source system and resolve any mismatches if needed.
Once Bickford had a tool that allowed them to quickly identify mismatches between levels of care and billing, they were able to capture an additional $78,000 a month in revenue that they weren’t previously billing for. Just by itself, this new revenue approximates a 20x return on investment.
Further, Bickford saved hundreds of hours of effort each month. While previous processes involved over 100 people across all its locations to resolve billing mismatches, today just one person from Bickford’s billing department can reconcile mismatches in one day per month.

Bickford has a little phrase for technology: ‘Simplify technology to make the average person great.’ We want to give our employees one page with information tailored to their jobs and their branch. We’re giving them the tools to get their job done faster and easier so they can make personal connections with our residents.

Andrew Rayhons, VP of Technology

Leading Organizational Change with Data and AI

During its work with Skypoint, Bickford Senior Living discovered further efficiencies they could gain from connecting siloed data. Skypoint helped Bickford build custom PowerBI dashboards for data that used to be buried in its systems, saving the Bickford team from time spent generating and analyzing multiple Excel reports.
Today, Skypoint is helping Bickford Senior Living find new ways to deploy data and AI across its entire organization. Marketers, executive directors, and nurses have gained access to dashboards to help them be more effective at their jobs, so Bickford Senior Living can continue to be a leader and change agent in delivering great care for seniors.

Unify Your Data, Elevate Your Care

Bickford Senior Living partnered with Skypoint to streamline operations and unlock insights—freeing teams from manual work and enabling better outcomes for every resident.