Support That Resolves. Not Just Responds.

An AI-native helpdesk for both employee and customer support that resolves up to 70% of tickets end-to-end — replacing legacy tools at half the cost. No per-agent pricing. No bolt-on AI.

Trusted by 1100+ healthcare and senior living locations

Your helpdesk manages tickets. It doesn't resolve them.

Legacy support tools were built for ticket management. Not resolution.

Triage by Hand

Your team burns hours categorizing, prioritizing, and routing tickets that AI should handle in seconds.

Blind Spot Support

Agents can’t see customer history, employee records, or operational context – so every ticket starts from scratch.

Cost Keeps Climbing

Repetitive questions, per-agent pricing, and inefficient workflows are inflating support spend with no improvement in resolution. Per-agent platforms like ServiceNow charge more as your team grows — skySupport doesn’t.

skySupport: An AI helpdesk that actually does the work.

skySupport centralizes every request, classifies and prioritizes automatically, routes to the right team, and resolves common issues – no human agents needed. Built on Skypoint’s unified data, every ticket — employee or customer — has full context from day one, and skySupport Workforce Lifecycle provisions and offboards staff across every application from one place.

Understand

AI reads every incoming request, identifies intent, and classifies it instantly. No manual triage.

Resolve

70% of tickets resolved end-to-end without human involvement. Answers, actions, and updates — delivered in seconds.

Escalate

Complex issues routed to the right person with full context. And with skySupport Workforce Lifecycle, the biggest ticket driver — onboarding, access, and offboarding across every app — is resolved before a ticket is ever filed.

70%

Tickets Resolved Automatically

Routine tickets resolved before your team even sees them.

Instant Resolution

< 1 Min

Average Wait Time

Every minute a customer waits erodes trust. skySupport responds instantly.

Under 1 Min With skySupport

More Issues Handled Per Agent

Same team. Triple the throughput. AI handles volume and complexity.

Same Team, More Output

How skySupport works

AI Support Agent

Resolves routine tickets instantly across chat, email, and SMS without any human involvement

AI Triage Engine

Categorizes, prioritizes, and routes every ticket to the right queue or agent automatically

Human Agent Workspace

Unified inbox for human agents with full AI context, suggested responses, and resolution history

Agentic Analytics

Real-time visibility into ticket volume, resolution rates, response times, and customer satisfaction

Why teams switch to skySupport

The AI handles the tickets. Your team handles what matters.

70% Auto-Resolution

HITRUST r2 Certified

Purpose-built for senior living and healthcare

Omnichannel Built-In

Workforce Lifecycle

Workflow Automation

FAQ

How is skySupport different from Zendesk?

Zendesk manages tickets. skySupport resolves them. AI handles 70% of requests end-to-end. Flat pricing means your cost doesn’t scale with headcount.

What types of tickets can AI resolve automatically?

Password resets, order status, policy questions, account updates, scheduling, FAQs, and any other repeatable request. If it can be answered with information your team already has, AI can resolve it automatically.

Does skySupport replace our entire support team?

No – it makes them significantly more effective. AI handles routine volume so your agents focus on complex, high-value interactions. Most teams handle 3x more issues with the same headcount after switching.

What channels does skySupport cover?

Chat, email, SMS, and web portal — all managed from a single AI-powered platform. No separate tools, no channel silos, no missed tickets.

How long does implementation take?

Most teams are live within a week. skySupport connects to your existing knowledge base, learns your workflows, and starts resolving tickets from day one — no lengthy configuration required.

How is skySupport different from ServiceNow?

ServiceNow charges per agent and requires separate modules for HR Service Delivery and Identity Governance, plus consulting hours to connect them. skySupport is flat-priced, ships with AI resolution built in rather than bolted on, and includes Workforce Lifecycle — access provisioning and governance — as part of the core platform, not a separate purchase.

What is skySupport Workforce Lifecycle?

Workforce Lifecycle is the access, provisioning, and governance control plane inside skySupport. It manages every workforce member — human or AI — from onboarding through role changes to offboarding, across every application your organization uses, including PointClickCare, Yardi, Welcome Home, and Skypoint’s own apps. It sits on top of your existing identity provider (Entra/AD) and Skypoint’s unified data, so a role like “Executive Director” automatically maps to the right access everywhere, with approvals, policy, and segregation-of-duties checks enforced before anything is granted. Where an app has an API, provisioning happens directly; where it doesn’t — common across legacy senior living systems — an AI agent logs in and completes the work like a human administrator would. Every action is modeled as a workflow, fully audited, and periodically re-certified for HITRUST, SOC 2, and HIPAA.

Ready to close the ticket backlog for good?

70% auto-resolution. Flat pricing. Live in days.

Industries We Serve