Every Call Answered. Every Time. Without Adding Staff.

skyVoice is a human-like AI voice agent that handles inbound and outbound calls for your senior living communities – prescription refills, appointment reminders, referrals, intake, and more. PHI-aware, HIPAA compliant, HITRUST r2 certified, and always available.

Trusted by 1100+ healthcare and senior living locations

Your staff is drowning in calls they shouldn't have to handle

High call volume, chronic staffing shortages, and generic phone bots that don’t understand healthcare are costing you callers, staff, and satisfaction scores.

Hold Times Are Driving Callers Away

Families don’t wait on hold. They hang up, leave a bad review, or call your competitor. Every missed call is a missed opportunity or a care failure.

Staffing Shortages Hit the Front Office First

When you’re short-staffed, the phone is the first thing that suffers. Calls go unanswered, voicemails pile up, and your team spends their entire shift on the phone instead of with residents.

Generic Bots Don't Understand Healthcare

Standard IVR systems don’t know what an MRN is, can’t look up a payer rule, and can’t handle a refill request. They frustrate callers and transfer everything to a human anyway.

skyVoice: A voice agent that actually resolves calls

skyVoice handles the calls your team handles most, connects to your real data, and escalates to a human with full context when it matters.

Answer

skyVoice picks up every inbound call instantly - no hold time, no IVR maze. It understands the caller's intent, looks up the right information, and resolves common requests on the first call.

Act

For outbound workflows, skyVoice places calls automatically. Appointment reminders, intake follow-ups, billing notifications, referral confirmations. Leads flow directly into skyAdvisor for qualification and scheduling. No staff time required.

Escalate

When a call requires a human, skyVoice transfers seamlessly with full context - who the caller is, what they asked, what was already resolved. Staff pick up mid-conversation, not from the beginning.

Zero

Hold Time for Common Requests

Every inbound call is answered instantly – prescription refills, appointment questions, billing inquiries handled without a queue.

Instant Response

80%

Of Routine Calls Resolved Without a Human

Intent detection, data lookups, and workflow automation handle the most common call types end-to-end.

No Transfer Required

24/7

Always Available - No Shifts, No Sick Days

skyVoice handles calls at 2am the same way it handles calls at 2pm – consistently, accurately, and without overtime.

No Overtime Required

How skyVoice works

AI Voice Agent

Human-like voice AI that answers and places calls. Prescription refills, referral confirmations, appointment reminders, intake data collection, billing questions, and care triage. Resolves most calls without a human.

Unified Data Access

Connected to real-time Skypoint platform data during every call. Coverage details, appointment records, care plans, medication lists, and resident information. AI answers with real data, not scripts.

Intent Detection & Workflows

Understands caller intent using natural language. Executes data lookups, triggers workflows, and completes requests end-to-end without transferring to a human.

Smart Escalation

Detects when a call needs a human. Transfers with full context, conversation history, and caller identity. Staff pick up mid-conversation, not from scratch.

Why organizations switch to skyVoice

AI handles the calls your front desk can’t keep up with. Your team focuses on residents, not ringing phones.

Zero Hold Time

80% Calls Resolved by AI

24/7 Always On

HIPAA Compliant

FAQ

What types of calls can skyVoice handle?

skyVoice is built for the most common inbound and outbound call workflows in senior living and healthcare – prescription refill requests, appointment scheduling and reminders, referral confirmations, billing questions, intake data collection, and basic care triage. Complex or sensitive calls are escalated to a human with full context.

How does skyVoice handle PHI and HIPAA?

skyVoice is HIPAA compliant and built on Skypoint’s HITRUST r2 certified infrastructure. All call data, transcripts, and recordings are encrypted at rest and in transit. PHI is handled with the same security controls used across every Skypoint product. Full audit logs track every interaction.

What happens when a caller needs a human?

skyVoice detects urgency, complexity, or emotional signals in the conversation. When escalation is needed, it transfers the call to the right person with full context: who the caller is, what they asked, and what was already resolved. The human picks up mid-conversation. The caller never repeats themselves.

Does skyVoice work with our existing phone system?

Yes. skyVoice integrates with standard SIP-based phone systems and major cloud telephony platforms. It can be deployed alongside your existing phone infrastructure without replacing it. Calls route through skyVoice for AI handling and transfer to your team when needed.

How is skyVoice different from a standard IVR or phone bot?

IVR systems use rigid menus and keyword detection. skyVoice uses natural language understanding to have real conversations. It connects to live data from your EHR and Skypoint platform, so it can actually answer questions and complete requests. It doesn’t just route calls. It resolves them.

How is skyVoice different from Parlance or Five9?

Parlance and Five9 are general-purpose call automation platforms. skyVoice is purpose-built for healthcare and senior living. It connects to real-time clinical and operational data via the Skypoint platform, understands healthcare-specific terminology, and is HIPAA compliant with HITRUST r2 certification. It resolves healthcare calls, not just routes them.

Does skyVoice connect to skyAdvisor?

Yes. skyVoice and skyAdvisor work together seamlessly. Phone leads captured by skyVoice flow directly into skyAdvisor for qualification, follow-up, and scheduling. A family calling about availability gets their questions answered by skyVoice and their lead routed to skyAdvisor for tour booking and sales follow-up.

How long does implementation take?

Most organizations are live within days. skyVoice connects to your phone system and Skypoint platform data, and AI is configured for your most common call types. No months-long implementation.

Your phones are ringing right now. Is anyone answering?

skyVoice answers every call instantly. No hold time. No missed inquiries. No overtime. See it live in 20 minutes.

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