Learn how HAPO credit union modernized their data and analytics processes with WhereScape and Power BI to forecast trends and react faster during uncertain times.
“The deliverables that CSG provided with a quick turnaround bridged the gap to help my team see the benefits and value of agile BI solutions. Because of CSG, we are so much further down the road.”
HAPO needed a partner that could look at their data fast, with even faster turnaround speed to drive the conversation forward towards solutions. Charlie said, “I’m a developer, so I come from an agile background. Without a doubt, the CSG team met my agile expectations.”
With CSG’s Eric Tengs at the helm, the HAPO team was in good hands. Like all CSG consultants, Eric can get down with the techies but translate the technical stuff into plain English to those who are more technically challenged. His approach to training—particularly his patience with HAPO’s non-technical team members—was essential.
Eric’s deep understanding of credit unions from the outset allowed him to speak the language of the internal HAPO team. Charlie recognized Eric’s ability to simply explain the product and processes to senior management as an uncommon feature in a vendor partner.
Charlie said Eric was a “gold mine” of a resource, and that if HAPO ever transitioned to another CSG consultant, they may lose a customer. This is a testament to the quality team that leads from the front at CSG.
Eric’s deep understanding of credit unions from the outset allowed him to speak the language of the internal HAPO team.
Microsoft Power BI offer dashboards and visualizations that give HAPO teams the ability to drill down into finer detail. In Charlie’s words, “Power BI has opened the doors for us.”
