Centered Care Optimizes Senior Living Experiences with MDM

The highest priority for Joelle and her team was to build capabilities that would create a singular profile for each individual—a foundation for delivering a patient-centric experience that puts the residents’ care needs front and center. To achieve the highly coveted “golden record” of master data management, Centered Care needed to connect different data sources to create a complete and comprehensive picture of each person (i.e. preferences, interests, family members, extended care providers, health conditions) that could then be accessed by the entire care team. Joelle implemented Skypoint Cloud’s Modern Data Stack Platform (MDSP) to solve these glaring data management challenges. First, they used Skypoint Cloud’s built-in ELT, called Dataflow, to collect and ingest data from all the various clinical systems and store it in a single location. Then, they used features like Resolve and Profile to stitch and map the data to create unified 360-degree resident profiles. Clinical teams can see EHRs with all the diagnostic codes and treatment history alongside the residents’ interests and activities to fully understand an individual. Different personnel can get the right insights based on a single source of truth to make real-time decisions. For example, a nurse practitioner can view a resident’s interests to build trust and rapport. An aide can see changes in a patient’s medication in real-time to avoid errors in care administration. The clinical team may catch behavioral changes indicating a new health condition that requires attention. Since HIPAA compliance is already built into Skypoint Cloud’s MDSP, Joelle’s team doesn’t have to spend time and resources on ensuring data security and privacy protection. This capability is especially critical when building a healthcare platform that handles a lot of sensitive medical and personal data of a vulnerable population. Since Skypoint Cloud doesn’t use proprietary data ingestion (ELT/ETL) or mapping processes, Joelle and her team can collect data using a variety of methods, such as connecting directly to a SQL server or using Skypoint Cloud’s pre-built connectors, without worrying about being locked into a particular vendor or a set of vendors. Additionally, Skypoint Cloud’s robust integrations allow Centered Care the flexibility to keep using its third-party partners for data ingestion and information sharing with the ability to add more capabilities when needed.