Learn how a low-code patrol app eliminated hundreds of repetitive interactions and better-aligned operations for Go Ape’s environmentally responsible brand.
“It felt like we were working with an in-house team because CSG (now Skypoint) was so active and invested in the work. It was exciting to have everyone working together to achieve the best possible result.”
Jon learned about the Power BI work Skypoint had done for Go Ape and found that his coworkers had a very positive experience. His team appreciated the robust Power BI dashboards, the ease to glean insights from the booking system data, and the ability to delve into specific areas.
What jumped out at Jon was how little he needed to maintain a Power App. Since low-code platforms offer stability, continuous improvement, and serve as part of his Microsoft 365 licensing, he doesn’t have to do much to administer them. Jon was attracted to their reliability, which would be a key requirement for the patrol app, so he got in touch with us.
“When we started, I was new to this type of challenge,” said Jon. “Skypoint was the best collaborator I could have had in this situation.
They listened attentively, actively considered the use cases we presented to them, and immediately understood what was needed. They then presented their ideas, many of which improved or expanded upon our original requirements. We had some very constructive brainstorming sessions—I really felt that we were collaborating on a solution.”
“Skypoint was the best collaborator I could have had in this situation. They listened attentively, actively considered the use cases we presented to them, and immediately understood what was needed.”
The new patrol Power App is more intuitive and reliable than the previous app. It reduces a ton of frustration for site teams and the time they spend entering records. It streamlines and automates ongoing daily tasks while ensuring that data is sent to the central server at the end of each day to generate timely insights and inform accurate decision-making.
The patrol app saves Go Ape several hours per week at each location. Because the app eliminates hundreds of small and unnecessary interactions every single day, over a season, this time savings really adds up for the Go Ape team.
The patrol app also allowed their team to retire the pen-and-paper solution and reduce paper waste, which was another important initiative for their environmentally responsible organization.
“When I reached out and met with Brent and Greg, I knew right away that they were the right people for the job,” said Jon. “The team at Skypoint not only has prior knowledge of our company. They’re also very skilled and a good fit culture-wise for our outdoor brand since they have such an easy-going attitude.”
Skypoint also developed a dashboard to analyze and organize the patrol app data. The dashboard allows the site management team to keep track of activities in all locations throughout the day.
Management appreciates the visibility and transparency they gain from this data. Moreover, managers are able to examine the patrol routes to see how long it takes for an instructor to get from one end of a course to another. They can then make adjustments to optimize these routes.
The team at Go Ape also wanted to be trained in Power Apps to be able to make basic changes on their own in the future, such as adding form fields and redirecting links. Jon found the Skypoint team to be great instructors, answering all his questions and providing extra information to help him build a solid foundation.
This collaborative process not only helped Go Ape create a robust patrol app that meets all its requirements. It also helped Jon and his team feel empowered, informed, and in control of the technology they use every day to deliver a great customer and brand experience.
“The team at Skypoint is confident and capable. I appreciate their clear and timely communication. They handle quick turnarounds, even with the timezone differences.”
