Assisted living organizations don’t have much choice in integrated software partners. Bickford Senior Living wanted to make the right choices for its residents and caregivers first, with corporate executives a lower priority.
However, Bickford’s chosen platforms didn’t integrate. As a result, nurses were entering care assessments, notes, and documentation in their EHR platform, but that information couldn’t be relayed to billing systems in real time, leading to staffing and billing mismatches. Bickford estimates that almost two thirds of its residents were not being billed for the correct level of care, with some being overbilled and others underbilled.
After years of trying to improve its processes, at first internally and then with various external partners, Bickford partnered with Skypoint. First, Skypoint identified and imported the relevant data from Bickford’s systems into Bickford’s Skypoint AIP data lakehouse. Then, Skypoint performed the dimension table conforming and built out custom Power BI dashboards, giving Bickford the ability to compare levels of care reported in both its care and billing systems, all in one glance. Skypoint also provided links for Bickford users to go to the source system and resolve any mismatches if needed.
Once Bickford had a tool that allowed them to quickly identify mismatches between levels of care and billing, they were able to capture an additional $78,000 a month in revenue that they weren’t previously billing for. Just by itself, this new revenue approximates a 20x return on investment.
Further, Bickford saved hundreds of hours of effort each month. While previous processes involved over 100 people across all its locations to resolve billing mismatches, today just one person from Bickford’s billing department can reconcile mismatches in one day per month.
