In today’s competitive senior living landscape, operators are under intense pressure to increase occupancy, improve margins, and deliver high-quality care — all while navigating staffing challenges and managing increasingly complex operations. Many communities are still stuck in the weeds of disconnected systems, manual processes, and inconsistent data, making it difficult to scale or even sustain operations.
At Skypoint, we believe the answer lies in AI agents, unified data, and intelligent automation. Our AI Platform (AIP) is helping senior living leaders reclaim revenue, reduce administrative burden, and empower their teams with real-time insights that drive smarter decisions — and ultimately, better outcomes for residents and staff.
Here are three real-world examples of how AI agents are transforming senior living operations.
1. Solving Pricing Conflicts with AI: A Clearer Picture of Community Value
Pricing should be one of the clearest components of a senior living community’s offering — but it often isn’t. Pricing information lives in a tangle of brochures, websites, CRMs, and third-party aggregators. This creates misalignment across teams, misleads prospective residents, and leads to revenue leakage that operators might not even realize is happening.
That’s where Leo, Skypoint’s senior living market intelligence AI agent, comes in. Powered by Skypoint’s Master Data Management (MDM) engine, Leo ingests pricing data from every available source, standardizes the format, and creates a trustworthy “Community 360” view. It determines the most likely accurate price using business rules, source reliability, and real-time updates — and provides a full audit trail for transparency.
With Leo, sales teams are equipped with the right pricing at the right time. Operators can confidently evaluate their market position, adjust strategies proactively, and ensure that families receive consistent information across every touchpoint.
As a result, communities gain pricing consistency, improve sales performance, build trust with families, and ensure more accurate forecasting — all of which directly impact occupancy and profitability.
2. Recovering Revenue with Data Reconciliation: Bickford Senior Living
Bickford Senior Living had a common challenge: siloed care and billing systems that didn’t talk to each other. As a result, Bickford was billing nearly two-thirds of residents for the wrong level of care. Manual reconciliation efforts involved hundreds of staff across 60 locations — an inefficient, expensive process that still left millions on the table.
Partnering with Skypoint, Bickford unified its data across its platforms and built custom dashboards that automatically flag billing mismatches based on actual care provided. Now, one person can do in one day what used to take 100 people across the entire organization multiple days to accomplish.
Because of this, Bickford has been able to capture $1 million in net new revenue annually — before factoring in the time and effort saved from the 99% reduction in reconciliation workload.
“Just because we have a tool that helps us manage our information, that shows us the data we need to see, we’re able to capture almost $1 million a year of revenue that we weren’t capturing before.”
— Andrew Rayhons, VP of Technology, Bickford Senior Living
3. From “Excel Hell” to Data-Driven Operations: Cascadia Senior Living
Like many senior living operators, Cascadia’s teams were drowning in disconnected systems and manual reporting. Executive teams, care providers, and sales leaders all pulled data differently, leading to inconsistent metrics, delayed decisions, and a fragmented view of operations.
Skypoint helped Cascadia unify its data across platforms like Yardi, PCC, and WelcomeHome, and built automated Power BI dashboards tailored to each stakeholder. Now, leaders check a real-time dashboard every morning to plan their day, while care teams get daily benchmarks tied to census and acuity levels — without logging into five different platforms.
Because of these automated dashboards, Cascadia is able to run more efficient meetings, make faster decisions, improve staff satisfaction, and provide care coverage more closely aligned to resident needs.
“Care hours are our benchmark for the day based on our census and acuity levels – we have a much better grasp for where we should be on that now, and the executive director can just see that information and go execute rather than having to figure it out all the time. It clarifies expectations for what we should be doing and makes their lives easier.“
— Justin Younker, Co-CEO, Cascadia Senior Living
The Bottom Line: AI Agents Drive Real, Measurable Change for Senior Living
Senior living operators can’t afford to rely on disconnected systems and outdated workflows. The margins for error are too slim. The demands on staff are too high. And the opportunity to drive operational excellence through AI has never been greater.
With Skypoint AI Agents like Leo, and the power of a unified data platform:
- Occupancy increases because pricing is accurate, consistent, and confidently communicated.
- Margins improve thanks to automated workflows, anomaly detection, and real-time insights.
- Teams are empowered with easy-to-use dashboards tailored to their roles and responsibilities.
- Care quality improves as operators can focus less on reporting, and more on people.
Whether you’re trying to reconcile lost revenue, optimize care hours, or just make sense of your data — we’re here to help.
Learn more about how Skypoint is transforming senior living with AI.
